At Silverback Insurance, we are committed to providing the highest standard of service. If you are unhappy with any aspect of our service, we want to hear about it so we can resolve the issue promptly and fairly.
Our complaints handling process is outlined in the document below. You can also download the PDF here.
Download Complaints & Disputes Policy (PDF)
Need to lodge a complaint? You can contact us directly at [email protected] or call 0410 152 835. If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) at www.afca.org.au or call 1800 931 678.